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Your Home Skin Clinic ("we", "us", "our") is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, book consultations, or purchase products.

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1. Who We Are

Your Home Skin Clinic is a provider of expert-led skincare consultations, medical-grade skincare, wellness supplements, diagnostic testing, and at-home health devices. Our services are delivered remotely and tailored to individual clients.

Data Controller: Your Home Skin Clinic

📧 contact@yourhomeskinclinic.com

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2. What Data We Collect

We may collect and process the following categories of personal data:

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Personal Identification & Contact Details

  • Full name

  • Email address

  • Telephone number

  • Postal/billing address

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Health & Medical Information (Special Category Data)

  • Skin concerns or conditions

  • Medical history relevant to your treatment

  • Lifestyle information (e.g., stress, diet, medications)

  • Blood test results (if applicable)

  • Photos submitted for consultation

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Transaction & Order Data

  • Product purchase history

  • Payment information (processed securely via third-party providers)

  • Delivery preferences and tracking

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Website & Technical Data

  • IP address

  • Browser type and version

  • Device information

  • Cookies and usage tracking (see section 8)

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3. How We Use Your Information

We only use your data where legally permitted. Common purposes include:

  • To provide tailored consultations and product recommendations

  • To fulfil product orders and manage deliveries

  • To maintain your user account and treatment plan

  • To send service updates and booking reminders

  • To respond to enquiries or customer service requests

  • For internal record-keeping and compliance

  • With your consent, for marketing emails (you may opt out at any time)

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4. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

  • Consent – for marketing, use of special category health data, and optional services

  • Contract – to fulfil your product purchases and provide consultation services

  • Legal Obligation – to comply with UK tax, medical, or consumer protection law

  • Legitimate Interests – for business analytics, improving services, and communications

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5. Sharing Your Data

We do not sell or rent your personal data. However, we may share it with:

  • Medical professionals working under our service umbrella

  • Delivery and logistics partners for order fulfilment

  • Payment processors (e.g., Stripe, PayPal)

  • Diagnostic laboratories (for test processing if applicable)

  • Technology service providers (e.g., booking platforms, email systems)

All third parties are required to keep your data secure and only use it in line with our instructions and the law.

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6. Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes it was collected for, including:

  • Clinical or medical records: typically retained for 7 years (as per UK healthcare guidelines)

  • Transaction and order history: 6 years for tax/audit purposes

  • Marketing data: until you opt out or request deletion

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7. Your Data Rights (UK GDPR)

You have the right to:

  • Access – request a copy of the data we hold about you

  • Rectification – correct any inaccuracies

  • Erasure – request deletion of your data (in some cases)

  • Restriction – limit how your data is used

  • Objection – object to processing for marketing or certain purposes

  • Portability – request your data in a structured format

  • Withdraw consent – at any time, for consent-based processing

To exercise any of these rights, please contact us at contact@yourhomeskinclinic.com 

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8. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience, analyse site usage, and support essential functions like login and cart features.

You can manage your cookie preferences through your browser settings or via our cookie banner.

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9. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. All medical and personal information is stored securely in compliance with healthcare data standards.

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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or regulatory obligations. We encourage you to review it periodically.

Last updated: 3rd June 2025

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11. Contact Us

For privacy questions, requests, or concerns, contact:
📧 Email: contact@yourhomeskinclinic.com

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